The Care Quality Commission (CQC), which is responsible for monitoring and upholding standards of care in the UK, has rated Southern Housing Group’s Homecare service on the Isle of Wight as ‘Good’ across the board and the service’s leadership as ‘Outstanding’.
The homecare service based at Furze Brake is designed for older people and residents with care and support needs who wish to retain independence but require assistance with day-to-day tasks. On top of providing personal care and support, the Furze Bank team support residents to become actively involved in the community, all the while retaining a strong sense of independence.
Through a series of interviews with residents and process inspections, the CQC found that residents had a positive experience of the service, praising staff for their caring, kind and respectful attitudes.
The report further found that the service was exceptionally well run. The team, headed by manager Carol Stone, shared the visions and values of the service and these were embedded within service delivery. There were robust systems in place to assess the quality of the service provided which led to the decision to rate the leadership of Homecare as ‘Outstanding’.
Commenting on the report, Southern Housing Group’s Head of Sheltered and Care Services, Naomi Keyte, said:
“I am delighted for the team. They are the epitome of using the Group’s values to provide an outstanding service to residents. By providing quality care and focused leadership, we aim to improve the lives of all of our residents.”
Well done all. If you can do it why can’t the rest.
Absolutely agree with you! It’s probably because the majority of other home care providers are greedy individuals who care more about their bank balance than the quality of the provision and they should follow SHG’s example, they obviously have excellent management with well trained and supported staff at the front line which all feeds down to the delivery of services to the service users who are the ones that benefit or suffer.
Go on sammy! Well done!