Wightlink has become a member of the Institute of Customer Service, reflecting the company’s ambition to deliver outstanding standards of customer care to everyone who crosses the Solent with the company.
The Institute of Customer Service is the independent, professional membership body for customer service with more than 400 members.
Customer Experience Lead Sara Howden says:
“Every year we carry nearly five million people across the Solent. While the vast majority of our customers enjoy a pleasant journey, sometimes things can go wrong. Working with the Institute of Customer Service over the next five years will help us to take a fresh look at what we already do well and what we can do better.”
Operations Director Elwyn Dop adds:
“Membership of the Institute demonstrates our commitment to continually improve our services and put the customer at the heart of everything we do.”
