Due to a mistake by the Isle of Wight Council, Housing Benefit payments due to be received by Islanders in their bank account on Monday (25th September) will now not be received until Tuesday (26th September).
The Council has apologised for the mistake and recognises that some Islanders may experience difficulties with this. Landlords are being asked to be considerate.
A spokesperson has said:
“Whilst we can’t make emergency payments because the payment process is already in the banking system, our call centre is open Saturday (23 September 2017) 9am to 1pm for Housing Benefit enquiries only on 01983 823950 to give advice.
“Clients are advised if they receive any bank charges as a result of the late payment, to contact us with appropriate evidence and where its clear bank charges are incurred as a direct result of the delay in payment we will reimburse them”.
