Cater Wight, the Island’s catering equipment and commercial laundry supplier, now have a speedy and paperless way to schedule customer jobs in with their staff thanks to fellow Isle of Wight business, Wight Computers.
The innovative technology company, led by managing director Andrew Nordbruch, has a particular interest in identifying time intensive and laborious processes within a business to create effective, bespoke software solutions to save businesses time and money.
Prompted to contact Island-based Wight Computers to find a solution for a very inefficient and time-consuming part of Cater Wight’s business, Service Manager Don French was keen to come up with a new way of dealing with all the paperwork generated by a long and arduous paper-based system.
“We created a modern bespoke software solution for Cater Wight to reduce room for error and save significant time. Now each service engineer uses a mobile phone or tablet over a 4G data network to manage customer jobs; inputting information directly into the system so that daily jobs are available to view for everyone from the office staff to the engineers.
“When a job is completed, the customer now simply signs the screen and a copy of the engineer’s report is emailed directly to them.”
“This simplified system gives us instant visibility into the business by automatically tracking parts and stock levels. In addition, we can easily manage the service engineer’s availability via the software and as a bonus, customer’s contact details and business history are managed within the system so that at Cater Wight we never miss a recurring sales opportunity!”