Working in partnership with Age Friendly Island, Tesco Extra in Ryde have opened a ‘Time for You till’ that promises shoppers the opportunity to shop at their own pace to meet their needs, with no pressure to rush.
Open to all, the till is designed to make things less stressful for those who may need a little extra time to complete their purchase. Customers will have time to ask questions, have a chat, get some help to pack their bags and put away their change at their own pace.
Time for You Till checkout staff have undergone Age Friendly training, which helps them to understand the differing needs of older people, those with certain disabilities and mobility problems. This training led to the introduction of the till for a successful pilot project during Celebrating Age Week in October 2017, where feedback from customers was overwhelmingly positive.
Recognising the positive benefits to its customers the Time for You Till is now open to all, 7 days a week from 09:00 to 17:00 at checkout Number 18.
Phyllis Cave, an early advocate for the initiative, said:
“The Time for You till means that I will be able to shop knowing that when I get to the checkout struggling to pack my bags and taking longer putting away my change, I will not feel stressed because I’m holding others up”.
Emma Lincoln, Age Friendly Island Development Officer, commented:
“I am delighted that Tesco have committed to opening the Time for You till full-time. Going through a checkout, something most people will take for granted, can become stressful for older people, those with a medical condition or mobility problems. The opening of this till shows how making a small change to service delivery can have a real positive effect on people’s lives. I would like to thank Tesco and their staff for playing their part in creating an Age Friendly Island.”
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Steve Hill, Lead Manager at Tesco Extra, Ryde, said:
“We have had some fantastic feedback from our customers, it really does improve the shopping experience for them. We will continue to ensure everyone is welcome at Tesco and enjoys shopping with us.”
