The Isle of Wight Council’s Registrar Service has been praised by the government’s General Register Office.
The Isle of Wight Registrar Service has exceeded national performance standard for Island births and still births, registering all in the past year within the national statutory 42-day timescale, achieving 100%. The UK national target is 98%.
The General Register Office is part of Her Majesty’s Passport Office and oversees civil registration in England and Wales, as well as monitoring local service standards. In addition, Isle of Wight has improved by 5% in ensuring all deaths are registered within the statutory 5 days and exceeds national targets for appointment availability.
Janice Lord, Registration and Coroners Service manager, said:
“Our aim is to provide the best service we can to the public and it is testament to the hard work of the team, that their efforts have been recognised. In our recent customer survey, we received a 100 per cent satisfaction rate from users.
“We aim to continue to actively engage with stakeholders, such as Island health visitors to encourage birth registrations, for example, and make sure that, wherever possible, the public are able to be seen on time and within national timescales.”
Of the 2,651 appointments made with the registrars’ team last year, 94.6% were on time, against the national standard of 90%.
The General Register’s Office compliance officer for the South London and South East region noted the good level of service achieved by the Isle of Wight Council during the past year, in particular, the target in registration timeliness for birth and still-birth registrations both achieving 100%.
The officer stated:
“This achievement is evident from the team’s efforts in engaging with key stakeholders and the ability in opening further appointment slots in the diary. The compliance officer reported that the Isle of Wight’s Registration Service is performing well in its service delivery. This good work can only be built upon as the service moves into the new performance year.”
More information about the council’s registration service can be found at www.iwight.com/registrars.
Good Grief ..is that where the people with no family or friends are supposed to be married? Looks like a tarted up box room!