The Isle of Wight Council’s website is changing and the views of Islanders is being sought to help shape the future.
With more than 700,000 page views per month, www.iwight.com is said to be the best way to contact the Council, request services and manage your own council interactions. The Council want to ensure that it’s simple and easy to do.
Over the next few weeks, the Council will be seeking your thoughts on the current site layout, as well as gathering feedback on usability and your views for potential new layouts. Future areas for your comments will also focus on:
- Tasks – report it, pay for it, etc.
- Services – planning, council tax, benefits, etc.
- News – find out all the latest from the council.
We’ll be gathering feedback via an online survey during phase one of the project. As the project progresses we’ll be ensuring there are further opportunities to become involved.
Councillor Stuart Hutchinson, Cabinet member for resources, says:
“As our focus on providing enhanced digital services continues, we want to know how users of the website feel about it now and what they want to see in the future.
“We know that people tend to access online services via smart phones and tablets; keeping up-to date with digital trends is critical to providing great customer service. Digitalisation is a key corporate priority, which is why we are investing significantly in our website.
“Redevelopment of our web platforms from the ground up must be based on user feedback first and foremost; and it’s a complex project! We must ensure that all of our services, back-end systems and user interfaces work effectively and efficiently to ensure that all of our customers get the best service, in the right way and at the right time.
Article continues below this advertisement “Behind the scenes we’ve already upgraded staff hardware and are also ensuring our software is cutting edge, and many of our services have been securely migrated to ‘the cloud’.”
You can complete the survey by visiting https://www.surveymonkey.co.uk/r/iwightsatisfaction.
Will they introduce a direct instant messenger type chat interface on departments?
Then when the person you have phoned to speak to refuses to actually speak to you you can type directly with them rather than the call centre operative typing the message between you and that elusive official?
That might even save some staffing of the useless call centre and the IWC staff still remain comfortably out of ears reach as they do now.