This follows reports received that a trader is phoning residents for damp treatment and insulation, saying their ‘property has been flagged up as eligible’ and that a salesman will then be sent shortly to ‘assess the property’.
As might be expected, the ‘trader’ finds damp and insulation issues at the property and pressurise the homeowner into signing a contract for a large sum of money.
If anyone has entered into a contract for damp and/or insulation, they can cancel within 14 days by writing to the company. You can telephone but the Council strongly advise following the telephone call with a letter confirming the cancellation. The information is on the contract from the company.
If you have contacted and are worried, you can contact the Trading Standards Service on 01983 823371. Be aware that the Council supports the Warm Up Wight Scheme as it meets their Code of Conduct. More advice and support relating to insulation and keeping heating bills low can be obtained from The Footprint Trust.
Do Not respond to calls such as this – calls that are ‘out of the blue’ carry the hallmarks of a scam. Reputable traders would not pressurise customers in this way, or charge such extortionate fees.
For advice on scams call Citizens Advice Consumer Helpline on 03454040506. To report a scam call Action Fraud on 0300 123 2040.