Postmen and women will use new delivery methods and adopt revised delivery routes as these changes are introduced on a phased basis. We are writing to every address in Ventnor about these changes and this includes households, businesses and other organisations.
What this means for the Ventnor area:
- Royal Mail will continue to deliver in the morning and for a longer period during the day.
- Many customers will continue to get their mail by lunchtime.
- The time customers receive mail will depend on where they live on the new delivery route. This may be later or possibly earlier than current delivery times.
- When mail volumes vary, we may need to adjust delivery arrangements and times.
A spokesperson for Royal Mail told Island Echo:
“The way in which we communicate with each other has changed dramatically. Unfortunately, fewer letters are now posted every day and Royal Mail needs to organise its delivery routes to be as efficient as possible. We also deliver more larger items and so we are investing in new equipment to carry these items to customers even more securely.
“The new equipment also reduces the risk of injury to our postmen and women from carrying heavier mail bags.
“If customers have any queries after they have received a letter, they can call our Customer Services Team on 0845 601 1399. Our deaf and hard of hearing customers can use our Textphone: 0845 600 0606.”
Local elected representatives and business groups are also being advised of these changes.
These changes will require a period of adjustment for staff. However, Royal Mail will be doing everything possible to maintain a high level of service and thanks customers for their understanding.