Local Community News

BUS SURVEY SHOWS HIGH SATISFACTION LEVELS

southernvectisprCustomer satisfaction among those travelling with Southern Vectis is at 89%, an independent survey has found.

The Isle of Wight bus operator scored highly in an overall satisfaction rating, according to national watchdog – Passenger Focus.

Customers were surveyed between September and November 2014 for the annual survey and gave scores and views on various aspects of the firm’s performance – including convenience, punctuality, service, comfort and condition of both vehicle and shelter.

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Andrew Wickham, managing director of Southern Vectis said:

“I am pleased with the overall performance of Southern Vectis, during what has been a very important year for us.

“We are a little down on last year’s impressive 92 percent overall satisfaction levels – but we hope to rectify that by making a widespread improvements to the services we offer here.

“Following a comprehensive consultation exercise, we have introduced significant enhancements to our timetable. And we have also invested heavily in our route 1 fleet – just this week launching around £1.2 million worth of new double decker and single decker buses.

“There is always more we can do to make travelling with us an even more pleasurable experience for our customers – and the latest Passenger Focus survey will help us work with the local authority to identify any further areas of improvement.”

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