12A care home in Sandown has been praised as ‘outstanding’ by inspectors for its ‘exceptionally personalised care’.

Staff at The Briars on Broadway have been noted by the Care Quality Commission (CQC) as being ‘highly caring and compassionate’ and working ‘tirelessly to meet people’s holistic needs’.

The Briars is 1 of only 2 homes on the Islands that have an ‘outstanding’ rating from the industry’s regulatory body. The 38-bed home, run by the charitable organisation Greensleeves Care, specialises in care for people with complex needs as a result of dementia, as well as providing residential, respite and day care.

The CQC report states that staff ‘went the extra mile by going out of their way to do things for people in their own time’. The inspectors visited the home unannounced on the 8th May this year and found that residents were ‘treated with the utmost respect at all times’ and were supported to ‘live their lives to the full’.

The report has highlighted the staff’s ability to be spontaneous to people’s requests such as going out for a walk, talking or just spending time together.

Home manager, Nicky Shepherd, said:

“We’re delighted with this report.  It’s a fantastic reflection of how hard the team works and how dedicated the staff are.  Our approach here is focused on how people want to live their lives and how best we can support them to do that.  Giving them control gives them a sense of comfort and self-worth, both of which are essential to their wellbeing.

“Not every home can meet the needs of people with complex needs and behaviours so its testament to the team here that we’ve achieved an ‘outstanding’ rating.”

CQC inspectors also noted that staff at The Briars were ‘highly skilled’ and had received an award from Healthwatch in recognition of ‘a team who have worked to ensure that the people they support have maximum control over their lives and who value ‘outcomes’ rather than ‘outputs’.’

Nicky added:

“We put a great deal of effort into preparing a resident’s care before they even arrive. This is one of the reasons we can offer care to those whose dementia is more complex.

“We work very closely with families to fully understand who the person is, what may make them anxious and what they enjoy.  We are all passionate about care and we put people first.”

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