Carewatch Isle of Wight has personally consulted its service users for feedback on how to improve its services and care for the elderly. One respondant who has seized the opportunity to put his views forward and provide positive and helpful insights for his care workers is David Coombes, who lives with his wife Cheryl and has a care worker visit his home where is he supported with personal care.
David has had a stroke and has a diagnosis of Chronic Obstructive Pulmonary Disease (COPD). He is restricted on getting out on his own and feels that communication is essential when it comes to his relationship with care workers. The service user has commented that all of his care workers are nice and have been creating new ways to better support his personal needs.
David’s wife Cheryl has suggested to Carewatch that staff are provided with COPD training in order to have a better understanding of how to handle emergency situations that may arise when caring for David. As a result, Jayne Young, Head of Learning and Development at Carewatch has now organised for COPD training to be added to the New Refresher Training courses in order for care workers to have a full understanding of the disease.
“It is crucial that our care workers have a full understanding of any illnesses that their service users may have and Chronic Obstructive Pulmonary Disease is a prime example.
“We look for ways in which to provide the utmost comfort and support to our service users and providing specialised training to our care workers is a way to ensure this. It is vital that our service users contribute their views to us, we always enjoy hearing about their personal journeys and any suggestions they may have. We look forward to implementing our service users’ ideas and seeing the impact that they have on future care offered by Carewatch.”
By August 2018, the learning and development team – Jayne Young and Senior Trainer Dawn Haggar – plan to have visited every office in the country.
To find out more about Carewatch, visit: www.carewatch.co.uk for more information.